United Airlines bans AI agents from booking flights on behalf of travelers

Re:United Airlines bans AI agents from booking flights on be... by FL410 on Wednesday November 11, 2026 @06:05PM (#50460220)

I shed no tears. Slowly the balance is shifting back towards fair. Wanna make me sit through 5 minutes of navigating your bullshit AI IVR before I talk to your bullshit AI assistant before I talk to someone who can actually help? Great, I'll delegate that to my AI also.

[ Parent | on HN ]

Re:United Airlines bans AI agents from booking flights on be... by wholinator2 on Wednesday November 11, 2026 @06:17PM (#50460340)

As long as you can pay the tokens. Otherwise you get to sit with the poors in the increasingly grotesque kafka madhouse, waiting in line to wait in line for the line...

[ Parent | on HN ]

Re:United Airlines bans AI agents from booking flights on be... by fn-mote on Wednesday November 11, 2026 @06:32PM (#50460507)

That is no argument - that was going to happen anyway, to prevent them from ever using valuable customer service dollars.

[ Parent | on HN ]

Re:United Airlines bans AI agents from booking flights on be... by zmgsabst on Wednesday November 11, 2026 @08:40PM (#50461908)

Correct — Amazon, Microsoft, et al were moving that direction before LLMs.

[ Parent | on HN ]