Typical telco behavior though. Cox cable, Verizon, AT&T, so on. They even sold “price lock guarantee” as a feature, often a time limited promotion.
You don't become the richest person in the world by treating your customers well.
What are you talking about? That’s very nearly the opposite of true. Customers pay for delivered value. They’re voluntary exchanges.
Customers don't pay for delivered value, they pay for what they assume the value to be after the purchase. A huge part of the global economy is focused on distorting these assumptions.
Look, you're not going to convince me by pointing at econ 101 models. There are tons of additional factors that shape customer decisions - for example, you could keep promising self-driving cars next year™ for a decade.
No, if companies consistently fail to deliver value, people stop buying their products. As much as you want to believe people are buying Teslas because they're being duped, the truth is they're selling so well because even absent true self driving, they're the best car for a very large number people for most use cases.
> No, if companies consistently fail to deliver value, people stop buying their products.
Why are we suddenly talking about "companies consistently fail[ing] to deliver value"? That is unrelated to my initial comment.
Or are you trying to argue that every company is treating their customers well, as long as they don't "fail to deliver value"?
Maybe I misunderstand -- When you say, categorically, that "you don't become the richest person in the world by treating your customers well," what do you mean? I can think of many, many companies that I would attribute their success primarily to treating their companies well. And at least in my experience, that would include Tesla, Starlink, and xAI.
I'd like to try, but I fear that our value systems might be too fundamentally different for me to successfully bridge that gap. It'd be very helpful if I could first understand how you interpreted my initial statement, because otherwise we'll most likely talk past each other:
- In your eyes, what types of actions/situations are examples of "companies not treating their customers well"?
- Same as above, but for "companies treating their customers well"?
Not get people to pay a lot of money for the hardware based on decent plans and quotas, and then jack up pricing and restrict features almost immediately. It's a bait and switch.