Similar thing happened with my Health Insurance. Germany is pushing towards getting rid of health insurance cards in favor of a digital identity. To manage this, use the NFC functionality at the doctor, and log into the insurance app or website for fetching messages, documents or other information, you will in the future have to authenticate yourself using a new authenticator app. Now the problem is, that the app from my insurer does not work! Surely because of some "non-standard Android" b****. Contacting their support is obviously useless, as they have no tech knowledge and assume that I have even less, therefore just regurgitate the same "how to install the app" steps from the Q&A. All I have left is to switch to a different insurance, who's ID app works on my phone.

While this is all very annoying, I do see the point that especially banking and insurance has to be very secure. And they aim to achieve this by obfuscation. Against this one might argue that open code is more secure, as everyone can check it. But this goes both ways, for good and bad intentions. And are there not much more resources and energy behind the bad than the good intentions?