Re:Basically no one is using AI agents for their DoorDash or...
by xp84 on Thursday November 05, 2026 @07:21PM
(#50386521)
It's nice to read the happy path cases like yours. The bad experiences tend to stick in our memories much more, but if I'm being honest, I have also sometimes had calls with bright, helpful people who weren't limited to script-reading and reboot prompting. Shoutout to the Tier 1 guys and girls out there who have taken it upon themselves to be truly helpful.
Spectrum - we had a voice and a data cable modem (due to location and cabling requirements). Lost the phone service. Called in and the first things I offered them were the MAC addresses off both modems and which one was supposed to be which. That set off the "shit, he knows what he's doing" moment and we got both modems running correctly in less than ten minutes, including IVR and hold time.
Verizon - had a weird ticket that ended up being a NOC issue. Explained the odd backstory of events, a ticket that happened a couple days prior that I was part of a regional outage, and the Tier 1 guy had me hop on a video call to point my camera at my computer at the ONT where I basically did everything without him asking me to (cabling direct, pulling up IP status info, etc, live reboots) and he ran it by a NOC guy remotely and it ended up being a bigger ticket above me. Took an extra day of a regional outage, but that data helped them get rolling.