News for hackers. Stuff that matters.

A comment on Data-driven support.

Re:Data-driven support by _Lemon_ on Wednesday January 09, 2013 @02:32PM (#5032986)
Have you considered providing this data to merchants? For example, it would be great to know if you do get any calls for customers (or my prospective customers) and to see roughly what they're asking.

That way the merchants can act on the data too (and hopefully reduce the number of customer calls).

[ Parent | on HN ]
Re:Data-driven support by timrogers on Wednesday January 09, 2013 @04:40PM (#5033699)
Tim from GoCardless here - that's a really cool idea.

We'll look into it for sure, and we'd definitely consider down the line releasing more general data about what our merchants' customers call us about. We think it's really important to help those using us to optimise their integrations.

[ Parent | on HN ]