Why you should not use Twitter for corporate customer service

Re:Why you should not use Twitter for corporate customer ser... by daurnimator on Monday January 07, 2013 @02:43AM (#5019931)

I've had the opposite experience:

Nearly every time I tweet at a company they either don't reply, or ask that I call them instead.... WHY YOU DO YOU EVEN HAVE A TWITTER ACCOUNT?

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Re:Why you should not use Twitter for corporate customer ser... by codeka on Monday January 07, 2013 @06:15AM (#5020475)

How many followers do you have? I find the number of followers you have directly corresponds to how successful using twitter is for support.

It's only if you have 100+ followers, that companies are more likely to go out of the way to help, in my experience.

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Re:Why you should not use Twitter for corporate customer ser... by michaelt on Monday January 07, 2013 @06:15AM (#5020471)

At my company we confirm the customer's identity before we blab about their orders. For obvious reasons, it's hard to do this in public on twitter!

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