No, it isn't. This blog post says "don't ask for customer service! The people who respond might be crazy and make someone do something ridiculous that you weren't specifically requesting!" What the tweet or a blog post aimed at solving the problem, would say is "Wow Home Depot, I can't believe you treat your employees so badly! I expect you to treat your employees well, and especially to prioritise doing so over meeting ridiculous customer service requests! How you treated your employees has affected my willingness to buy things from you in x way, and I hope that this reaction influences you to make a different decision next time. To other companies listening - I would prefer that you prioritise your employees over ridiculously good customer service, and will make purchasing decisions based on that where I can."