The same thing exists for phone numbers. About 90% of my calls with US banks go like this:
"Ok, first, to verify you, what's your phone number?" (oh no, it's one of those, because why do they need to ask...) "<my phone number>" "Ok, you'll receive a te— oh. Oh no. This is not a real phone number. What's your REAL phone number?"
Is that because it's VOIP or a landline?
I remember debugging apple account creation because of that for a few hours. It wouldn't even tell me that my email domain/host was the issue, simply fail at the last step.