Re:Good Automatic FAQ Style User Support Software?
by graham-miln on Tuesday September 04, 2007 @03:27AM
(#49889)
A FAQ is warning your user support material is failing.
Consider rewriting, augmenting, or restructuring your user guide. How about adding a 'getting started guide', assistants, wizards, or sample walk through documents?
Depending on your users, the very acronym FAQ is a hurdle. The majority of potential users have no idea, or desire to learn, what FAQ means.
With every significant release of DssW Power Manager http://www.dssw.co.uk , we have been improving, refining, and adding to the user experience. The core functionality has remained fairly constant but sales increase with each release; more 'get' the concept thanks to better documentation and experience.
Consider rewriting, augmenting, or restructuring your user guide. How about adding a 'getting started guide', assistants, wizards, or sample walk through documents?
Visit http://headrush.typepad.com/creating_passionate_users/ and browse the posts on technical support and manuals.
Depending on your users, the very acronym FAQ is a hurdle. The majority of potential users have no idea, or desire to learn, what FAQ means.
With every significant release of DssW Power Manager http://www.dssw.co.uk , we have been improving, refining, and adding to the user experience. The core functionality has remained fairly constant but sales increase with each release; more 'get' the concept thanks to better documentation and experience.
Hope this helps,
Graham