Re:Stripe's Knowledge AI Platform
by enraged_camel on Wednesday September 23, 2026 @06:01PM
(#49823180)
>> I don't think users want to be overwhelmed with features, they want things that work nicely, and consistently.
In the case of Stripe, users want one thing, which is to receive correct answers to their questions nearly instantly. And from the sounds of it, that is indeed the case.
Re:Stripe's Knowledge AI Platform
by nullbio on Thursday September 24, 2026 @02:37AM
(#49827026)
FWIW I do think this is a cool project for Stripe's internal management. I was more-so speaking generally in regard to B2C and B2B. Would have been nice to get some technical details though - the article didn't really say much.
In the case of Stripe, users want one thing, which is to receive correct answers to their questions nearly instantly. And from the sounds of it, that is indeed the case.