Re:Deep Thoughts on the Food Tech Revolution by Captain Obvi...
by rdl on Saturday December 29, 2012 @04:18PM
(#4983518)
If you want an example of an efficient upper-middle range restaurant: Cheesecake Factory. So efficient that someone used it as an example of how to fix the healthcare industry.
They use a lot of science/tech, although not all computers. http://www.newyorker.com/reporting/2012/08/13/120813fa_fact_...
Re:Deep Thoughts on the Food Tech Revolution by Captain Obvi...
by davemc500hats on Saturday December 29, 2012 @04:34PM
(#4983561)
yes, and they are probably the best example i'm aware of so far, however i'm not a big fan of their menus... or at least the way they're laid out. like a big selection of movies to choose from, i get hungry/anxious just trying to make a decision. too many good options!
would be great if i could have a few highly-recommended favorites (either theirs, my previous, or friends), and then i can always go "off-road" and dive into the long tail of options if none of those are what i want that evening.
but yes, +1 for CheeseCake Factory.
Re:Deep Thoughts on the Food Tech Revolution by Captain Obvi...
by rdl on Saturday December 29, 2012 @04:45PM
(#4983598)
Yes, their menus are the weakest part. But it would be an excellent restaurant to try something electronic, since it's "fun".
The other thing I like (at some high-end steak or seafood places) is when they roll a cart out with the meats of the day. Or, Chinese Dim Sum carts. If there were a way for tech to replicate that, I'd be quite happy.
Also for delivery or takeout, there's huge potential to show off daily specials and such.
umm, pretty sure that there IS a very large market of people who DO want efficiency as one of the attributes of restaurant customer service, even at the absolute high-end.
in fact, some might say high-end restaurants excel at efficiency and customer service, and technology to bring this to the masses (whether at McD's or at French Laundry) would be welcomed by all.
efficiency != low quality experience; in fact quite the contrary.