The issue with many personal trainers (and people you discuss fitness with in general) is that, for the most part, if your diet is good, doing pretty much anything in the gym will get you results. Many trainers have desirable figures and they know it and they constantly have people asking them for advice in their private lives and are paid to give it at their jobs. This causes many to simply assume that what they did is the "correct" way to workout when the truth is that had they dont most any routine with that devotion for many years, they would have gotten similar results.
This is much more similar to investing in the sense that the experts often give worse recommendations than you could find yourself with a few hours research. Im sorry this is too anecdotal for you, but if you walk into most gyms, talk to most people who have a clue about training, etc, then this is what you hear; people simply arent properly educated on personal fitness even when that is their job
This. A great example of this is Tim Ferris and The 4 Hour Body. That guy basically says "well, here is what I did, and here's what I look like now. Do exactly as I say and you will too." His "research" has a sample size of 1, yet he claims that his method will work for anyone in the world, from a skinny teenager to his overweight mother. True, it will work for some, further muddying the waters.
The thing is, if you work in a gym daily, I'd expect you to have intermediate knowledge of a lot of things: cycling, running, rowing, free weights, warm up exercises, safe stretching techniques, nutrition. The ability to perform assessments of form, fitness, give advice about contra-indicated exercises based on disclosed medical histories, and more.
It's when I see people completely incorrectly adjust their gym bikes, start stretching before they touch any equipment, etc. because their "trainer" told them. When I personally get "corrected" on my "bad" form by a gym trainer (at the time I was attending twice weekly sessions with a qualified amateur lifting trainer instructor), telling me to do the exact opposite of what I was taught. When I see trainers get on the rowing machine and demonstrate poor technique that could lead to repetitive strain back injuries... the list goes on, and it's depressing.
While your story is both anecdotal and second-hand, what you describe doesn't sound that remarkable: Information is largely free now. It is entirely possible if not probable that someone with an interest in a niche will learn more about specific subject matter than generalists who have to know about the whole field.