Re:Dangling by a Trivial Feature
by Already__Taken on Sunday December 23, 2012 @03:52PM
(#4960627)
Do users have to sign up to something in some way to give you feedback? Are you jacking their attention with a web page pop-up at uninstall time?
If a user is already unhappy about dealing with you (safe to assume, since they're uninstalling your product. Fair to say?). It might be worth filtering whatever trolling you'd receive from such a feedback mechanism if it's that important to you.
As a personal interest of mine, what part of that 200 non converting trial downloads used the program up to expiry vs opened once?
If a user is already unhappy about dealing with you (safe to assume, since they're uninstalling your product. Fair to say?). It might be worth filtering whatever trolling you'd receive from such a feedback mechanism if it's that important to you.
As a personal interest of mine, what part of that 200 non converting trial downloads used the program up to expiry vs opened once?