What is your point. The product has been ruined and I'm saying that by 'customers' I just meant users

“Users” is a misnomer that sheepishly cloaks the relationship with a little feint of dignity. You are not the customer merely because you use the thing. Where the service is free, your attention, metadata, and by extension, susceptibility to influence are the value being sold; the advertisers are the customers.

As the saying goes: “If it’s free, you’re the product.”

My point is exactly what I wrote.