Two-for-one: Amazon.com’s Socially Engineered Replacement Order Scam

Re:Two-for-one: Amazon.com’s Socially Engineered Replacement... by hef19898 on Tuesday December 18, 2012 @03:27AM (#4936587)

What Amazon does after first time shipping adress changes (in Germany as of yesterday) is to re-ask for your full credit card number. After that the new shipping adress is part of the account and valid.

But what I confirm is great customer service. Last week my sound card broke down after almost 2 years and it took about 5 minutes to get the return information and the according refund once the item showed up at amazon. No hassle what-so-ever with waranty issues and replacement of the original item, just a plain and simple refund.

That's what customer service should be like. And that things like that can be exploited is true, but that's equaly true for almost all other things. If it's a calculated trade-off from amazon's side there shouldn't be a problem.

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Re:Two-for-one: Amazon.com’s Socially Engineered Replacement... by dman on Tuesday December 18, 2012 @10:52AM (#4937995)

I am surprised by your sound card story - I bought a graphics card last year where the initial batch had a lot of lemons, I got three broken graphics card in a row and each time Amazon refused to help me insisting that I should go through the manufacturer RMA process since the 1 month return window was over.

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Re:Two-for-one: Amazon.com’s Socially Engineered Replacement... by glogla on Tuesday December 18, 2012 @01:02PM (#4938643)

In most of EU, retailers are required by law to provide two year warranty on goods you buy as a consumer.

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Re:Two-for-one: Amazon.com’s Socially Engineered Replacement... by hef19898 on Wednesday December 19, 2012 @02:27PM (#4944251)

Maybe thats the difference. I've been pretty surprised anyway since I didn't have the warranty slip ready (sometimes tidding up isn't that a good idea).

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