The same thing happened to me. Afterward, that prompted me to sign up for Amazon Prime. I had decided that if they were going to take care of me like that then I may as well dive right in. My Prime renewal is coming up in a few weeks and I will be renewing it. Hell, my girlfriend and I order light bulbs and various trivial household items via Amazon now. They've made it so easy for me. It sucks that people are taking advantage of that.

I once ordered an item by mistake (oops, one click shipping!) I should have paid attention. I requested to return the item and fully expected to pay the shipping costs back. I explained that it is MY fault. They still told me that it wasn't a big deal and that they would cover the shipping back.

I'm not sure what the proper solution is. I don't want to lose that helpfulness, but I hate for them to get ripped off, too, due to assholes. They've been very good to me and have quickly addressed any issue I've ever had.