We recently provisioned a new 32GB server from Hetzer. The server was delivered with only one of the two raid1 drives working. When I complained they said it would take a few hours to replace and then it was up to me to figure out how to rebuild the 2nd drive as part of the array. All I expected was a working server from the start, anything that went wrong after that I would have been happy to resolve myself. Very poor service, we've already moved to uk2.net. Also don't forget that Hetzner uses desktop class hardware in most of their servers.