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Re:Ask HN: Please review, contribute to, fork, or sell my op... by swombat on Friday February 20, 2009 @07:03PM (#489442)
I would suggest you start the screencast by showing how a real helpdesk staff would use it to solve a ticket more quickly with your system than with just email or their brain. That would help sell it, imho.
Re:Ask HN: Please review, contribute to, fork, or sell my op... by callmeed on Friday February 20, 2009 @07:43PM (#489492)
Will do, thanks.

Do you think a project like this should have its own site? (aside from what's on github)

I personally don't have a ton of time to implement features beyond what we need at our company. Plus, I really only consider myself an intermediate Rails developer.

Re:Ask HN: Please review, contribute to, fork, or sell my op... by thesethings on Friday February 20, 2009 @11:43PM (#489662)
Yeah, I think it'd be great + pretty standard for this to have its own site. I love Github, but sometimes I get bummed when it's a projects only site, because it doesn't give a good "at a glance" feel for what the software does. I totally understand if you don't whip one up overnight, though ;D
Re:Ask HN: Please review, contribute to, fork, or sell my op... by oscardelben on Sunday February 22, 2009 @03:44AM (#490484)
Having its own site will help non programmers to find your product. These people normally will need setup assistance so you could also charge extra money for this.