One of my team members actually ran out on her lunch break to buy a dictionary. She told me this a month or two after the fact. She needed to look up something I'd written in an e-mail. I apologized for causing her to go to the extra effort--and expense--but she wouldn't accept it. She enjoyed the verbal challenge and the sense that came with it of becoming a more literate person.

Good communication is not always about passing the message in the optimal way.