We have a paid for google apps for business account. Every time I've called for support (email from a particular domain never getting to us, emails to a particular domain never getting to them, queries about outages) I've gotten a very pleasant voice who tells me in no uncertain terms that nothing is wrong, everything is okay, and could I please just f*ck on off and be a happy cog now. So, the service is weak to nonexistent, but at least the people on the phone are apologetic and nice.