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Re:How to Run a 5 Whys (with Humans, not Robots) by dano on Thursday December 06, 2012 @11:42PM (#4885514)
If you are interested in the root of this methodology, consider reading Toyota Production System by Taiichi Ohno. Page 17 starts the discussion on how asking Why Five times is a method of determining root cause. This book isn't popular, but is worth your time.

http://www.amazon.com/Toyota-Production-System-Beyond-Large-...

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