> These companies should be fined/prosecuted for this.
What exactly should they be fined or prosecuted for?
I mean... is it not obvious that in a he said she said scenario like this they have to simply side with the buyer? I struggle to understand your mentality, assuming that you have no way to prove (to Amazon or to a court or whatever) that their negative feedback was fraudulent.
I had my Amazon seller account banned for 15 years. I couldn't sign up for another one without it getting banned too. It was all because a scammer decided they wanted to give me negative feedback and keep the item I sold them (in addition to my refund).
No amount of talking or emailing ever got me to a person I could talk to. These companies should be fined/prosecuted for this. As a seller, there should be rules around getting banned and ways to appeal.