Re:Building relationships with customers through support did...
by dabluck on Monday July 06, 2026 @09:51AM
(#48804580)
You may or may not be surprised to find out I have actually done this, and it did not in fact make the user happier but in fact enraged them that instead of doing what they wanted me to do I had pointed them to a competitor.
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Re:Building relationships with customers through support did...
by thomassmith65 on Monday July 06, 2026 @10:30AM
(#48805190)
The most likely thing is that the person who contacted you wanted more acknowledgement from you that, in a lot of ways, subscriptions suck.
If that wasn't the root cause of his/her rage, it might be that the person felt the referral was a way to get rid of them, rather than a way to help them.
It's tricky because communication involves so many soft factors.