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A comment on Building relationships with customers through support didn't turn out as hoped. Parent comment

Re:Building relationships with customers through support did... by carlosjobim on Monday July 06, 2026 @08:03AM (#48803485)
> If someone has taken the effort to contact you, they likely already have a bad first impression of you.

Quite the opposite. If somebody has a bad first impression, they will not bother contacting a business. They'll find an alternative.

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Re:Building relationships with customers through support did... by thomassmith65 on Monday July 06, 2026 @08:38AM (#48803769)
It depends on the nature of the interaction.

If I contact a company to decide if I want to become their customer, I probably like them.

If I contact a company about a post-sales problem or for technical support, it's a different story.

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Re:Building relationships with customers through support did... by carlosjobim on Monday July 06, 2026 @08:55AM (#48803926)
> post-sales

Then that's not your first impression.

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Re:Building relationships with customers through support did... by thomassmith65 on Monday July 06, 2026 @09:09AM (#48804089)
That's fair. I suppose "current impression" would have been a better choice of words.
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