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A comment on How to Run a 5 Whys (with Humans, not Robots).

Re:How to Run a 5 Whys (with Humans, not Robots) by ivix on Wednesday December 05, 2012 @09:43AM (#4876415)
The summarised version: 1. Mistakes happen and will always happen. Saying "it wont happen again" doesn't fix the problem. 2. Make a joke to stop people getting defensive.
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Re:How to Run a 5 Whys (with Humans, not Robots) by darrint on Wednesday December 05, 2012 @10:15AM (#4876568)
3. Plan for a future in which we remain as stupid as we are today. 4. Pick broad fixes over root cause fixes.
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Re:How to Run a 5 Whys (with Humans, not Robots) by barce on Wednesday December 05, 2012 @02:32PM (#4878079)
It makes me wonder what the 5 whys are. :)
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