Ask HN: AirBnB took my money and deleted my wife's booking

Re:Ask HN: AirBnB took my money and deleted my wife's booking by bluetidepro on Tuesday December 04, 2012 @08:47AM (#4870848)

AirBnB typically has great customer support. They have helped me out with a few bugs in the past and are quite prompt. I agree with the others, chargeback your CC, and deal with this later since you are on a time crunch with your visa. However, I'm sure they can get this all resolved for you, once you get ahold of them.

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Re:Ask HN: AirBnB took my money and deleted my wife's booking by daemon13 on Tuesday December 04, 2012 @09:06AM (#4870930)

The keyword is 'once you get ahold of them'.

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Re:Ask HN: AirBnB took my money and deleted my wife's booking by bluetidepro on Tuesday December 04, 2012 @09:08AM (#4870942)

I didn't mean for that part to be taken in that tone. It's very easy to get ahold of them. They have always answered my emails very quickly. Lots of options available here: https://www.airbnb.com/contact - Everything from live chat to phone.

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Re:Ask HN: AirBnB took my money and deleted my wife's booking by daemon13 on Tuesday December 04, 2012 @09:16AM (#4870977)

Sure

Live Chat is not Live Chat [see above], it is a web form sending e-mail.

Phone experience described in my post above.

E-mail - sent.

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