Ask HN: AirBnB took my money and deleted my wife's booking

Re:Ask HN: AirBnB took my money and deleted my wife's booking by andrewcooke on Tuesday December 04, 2012 @08:38AM (#4870807)

flagged, but the frustrating thing here is that i suspect hn is reluctant to kill this for looking biased.

i really don't want hn to become full of people complaining about yc companies in the hope that "a friend on the internet" will fix things.

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Re:Ask HN: AirBnB took my money and deleted my wife's booking by hermaj on Tuesday December 04, 2012 @09:00AM (#4870900)

This is a yc site. I understand your position but if a consumer is having problems contacting a yc company why shouldn't they post here?

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Re:Ask HN: AirBnB took my money and deleted my wife's booking by daemon13 on Tuesday December 04, 2012 @08:48AM (#4870849)

This is not a complain.

This an example of how not to do roll out across intl markets prior to thinking through the basics, customer support process being one of this.

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