definitely a lot of the same reframing of a result that would work well with people works well with agents too, definitely around the emotional regulation aspect. frustration just goes bad places if you linger there. though, i get the best results when just ditching the professionalism entirely and talk like i text. the professional voice is a really narrow bottleneck to project signal through and lets things be underdetermined when they dont need to be, or at least thats how it's worked out for me