Ben is one of few modern day startup founders who actually give a damn and take the time to respond to customer queries. We live in a society where the startup industry is overpopulated by pretentious Harvard drop-outs who think they have some kind of sense of entitlement and are revolutionaries. It's refreshing to see Ben is anything but a decent, humble and respectable guy who finds the time to write a well-thought out response to even the toughest of critics.

I tend to use Campaign Monitor for emails, but this makes me want to try Mailchimp because I've never fully given it a chance and the fact the company is being run by a decent guy makes me even more motivated to do so.