I agree completely. I've had to deal with scaling challenges before, most memorably at Urbanspoon. I'm not judging anyone. This stuff is just hard.

As an entrepreneur/engineer my day is already jam packed. We have a tiny, full-stack engineering team here. I really just don't have time to babysit services that suffer from significant downtime. Certainly I could mitigate the issue by distributing our repos to multiple places, self-hosting, etc. but I'd prefer to just use something reliable.