From what I see, hear and unbiased own experience - lack of support and automated enforcements at GAE are absolute deal breakers. With numerous incurred problems with the service, the only resort was to go to the Google Groups and beg for help and attention. It was totally unacceptable. But it is totally on par with other Google services, like Adwords, where our account was suspended and later re-instated after several months of communicating through Adwords person with mighty "Google's Engineers", who refused to re-activate account because some of the domains in our paused campaigns we used in 2008 have expired and after been re-purchased by unrelated people were now serving parked pages (by Google!). So they wanted us to make those domains complaint to Adwords terms again. It was a totaly absurd situation. Being reliant on Google's traffic is already too daunting, so I thought why the hell I am bringing myself willingly to GAE, to experience their erratic behaviour, ignorance of paying customers and to feel insecure everyday not knowing what else they might re-programm in their heads to fall victim to their algorithms.... No, thanks Google. With Amazon services now it really feels like a hell and heaven.

>> With numerous incurred problems with the service, the only resort was to go to the Google Groups and beg for help and attention

Same for Amazon unless you pay them for the premium support which started at $48/month for 12 hours response time. (in contrast, I don't need to pay extra for my Linode's support and they usually response within a few minutes.)

If you are interested, visit AWS forum and search "reboot help" [1]

[1] https://forums.aws.amazon.com/search.jspa?q=reboot+help&...