This was also my first thought when reading the title: because Claude is a tool you use and co-workers are either competitors or people preferably dependent.. an anti-pattern and not good culture but sadly the norm.

That's not to say that the help-vampires the parent mentions don't exist. I think we culturally are afraid of pushing back against them: telling them to RTFM and then come back.

Many companies, including in their software development functions, are oral cultures rather than literate cultures.

"Collaboration" is bullshit. https://news.ycombinator.com/item?id=47484519

No. It is a well established fact that the majority of users will not read documentation of any kind. This is not a new observation, it's been a meme in developer circles from the first day computers showed up in the workplace.

You can step off your high horse now.

It's not just docs too, it seems to be some general phenomenon that users don't read most anything on screen.

This is from almost 20 years ago [0] and the original stretches back almost 30 years now [1].

[0] https://www.nngroup.com/articles/how-little-do-users-read/

[1] https://www.nngroup.com/articles/how-users-read-on-the-web/

In my defense. (1) I can't find the docs (2) I can't find the relevant docs (3) after having read several irrelevant docs they still don't answer my question but the question I need answering isn't actually in the docs.

I would add on that if AI doesn't seem to understand your docs then humans are going to have an even harder time.

I've seen where when AI is asked a question on how to use some particular feature of a piece of software it couldn't get a working answer. I read the documents myself and was just as confused. Then looked up customer tickets around said feature, and they were confused too.

I've taken that as a pretty good metric that if AI can't parse your documentation, your documentation is bad or wrong and needs to be rewritten.