colloquy's reviews are pretty much like that..except for the insane people leaving feature requests (and rating accordingly?! on what world do these people think that'll make a difference?), the rest of our reviews are 4-5 stars with a handful at 1 from the people that, for whatever reason, decided to buy an irc client without knowing what the hell irc was in the first place, and another one that made my day wondering why the fuck we don't have ICB support in the mobile client while we do in the desktop client...but we didn't mention anything BUT irc in the app description in the app store.
(Bonus: check out our latest reviews. the distribution is hilarious: http://img.skitch.com/20090214-df5e6ptrhqpmii4dy4yw8gbrhc.jp... )
And speaking of those people, we regularly get people on our support channel asking for where to find more chat rooms and what IRC was to the tune of at least a couple people a day, if we're lucky, and people who act like complete assholes for no reason and several more people asking what IRC is if we're not. You would be surprised.
edit: someone else on the colloquy team wanted me to mention we have an actual button in the app to connect directly to the support channel and that most apps don't have something like that.
My app for the iPhone is much different, but I find the support to units sold ratio to be much better. It's probably something like 1% of the users need support.
Plus the PalmOS emulator was never as good as the iPhone emulator.
Anyone on HN have an iPhone app out there with a low price point? It already takes a lot of time working on a desktop app and answering support emails. I'm wondering if it takes even more time with a low price product and tons of customers.