I can’t help but agree on the points made in this post. I don’t want the pain of Windows (or another non-Apple OS), but Apple isn’t making it easy to recommend its software on the quality front. If John Ternus puts more focus on what Craig Federighi and Eddy Cue aren’t doing, there is a chance for Apple to make its software better.

As I said in another comment here, when things just work, it seems magical and awesome. But the same areas where deep integration creates the magic is often riddled with a lot of bugs. I report many issues to Apple and follow up those reports with updated information, but most of them don’t get any attention. I don’t have a mental model for where all the feedback and issues go to and who looks at them or takes ownership of them.