Re:Bring Back the 40-hour work week (March 2012)
by rowsdower on Tuesday November 13, 2012 @02:34PM
(#4780105)
This is spot on. It's exactly what happened at HubSpot with their support team.
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Re:Bring Back the 40-hour work week (March 2012)
by enraged_camel on Tuesday November 13, 2012 @04:31PM
(#4780749)
People will try to game whatever metric you use to evaluate them by. This does not mean metrics are bad or useless. It just means you need mechanisms to detect and account for gaming attempts.