It's not built in anymore. Microsoft took it away.

I can't remember exactly what the last name was that they gave the remote-assistance tool, but they removed it from all but so-called "pro" Windows... the one used by the LEAST-likely people to need it.

More anti-user BS from Microsoft. The baffling aspect is how Microsoft thinks it benefits from screwing users like this. I can't wait to buy my parents a Neo and shitcan Windows from their home forever.

Augh, annoying. I don't have non-Pro handy so I didn't realize it was removed. I also see "Quick Assist" but maybe that's the other one you were alluding to that you also found to be missing

Yeah... not sure. What I found, though, is that the people most in need of remote assistance are denied it.