Acronym use here to single being part of an in-group. It is one of the most annoying shift in tech language over the past decade. I partly blame it on all the certification testing that has popped up over that time frame.

It isn't like there hasn't always been tech acronyms but they are so causally communicated these days without regard for audience.

This one is a call center metric. Similar to after call work or first call resolution. This one, I believe, is average handle time.

This comment is so spot on, it’s also big in military circles, especially over past 15 years. It can even be said that frequent (over) use of acronyms is based in insecurity

Musk's Acronyms Seriously Suck memo:

https://gist.github.com/klaaspieter/12cd68f54bb71a3940eae5cd...

That highly prestigious in-group of call-center workers....

It's just jargon. Sometimes people forget that their jargon isn't universal.

If you're not part of their industry, just look up the acronyms instead of getting mad. "Audience" is laughable, they are not posting solely for your entertainment.

And my guess is "average hold time." If you use your brain, you can figure most of them out, unless they are adversarially confusing acronyms.

    > over the past decade

You must be young. Do you not think there were similarly acronym infested tech speak in the 1980s, 1990s, 2000s, 2010s? All of those decades also had plenty of certification testing.

Average Hold Time

Average Handle Time actually