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A comment on HP realizes that mandatory 15-minute support call wait times isn't good support. Parent comment

Re:HP realizes that mandatory 15-minute support call wait ti... by junon on Friday March 20, 2026 @11:48AM (#47456306)
Quasi-related but I did the same thing at RadioShack for inventory. It was a long process of scanning each product, looking at the scanner and manually verifying the price on the tag.

The tags had a barcode on the back with the SKU and the price that had been printed, but naturally the scanner didn't support that format.

So I brought in my own scanner, scanned all of those into a spreadsheet, then ran a script that checked the same inventory panel that had the updated prices, and printed out a new sheet with just the barcodes that differed to run "inventory" against. Saved us hours per day.

Corporate got pissed (understandably) and shut it down real quick.

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Re:HP realizes that mandatory 15-minute support call wait ti... by nubg on Friday March 20, 2026 @05:59PM (#47461244)
> understandably

why?

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Re:HP realizes that mandatory 15-minute support call wait ti... by junon on Friday March 20, 2026 @06:27PM (#47461547)
I was running scripts on their PoS (EDIT: point of sale) terminals to hit an internal service. If I were the sysadmin at corporate, people like me would make me nervous too (even though I wasn't doing anything nefarious).
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