To answer your question, the contact info is for when the LLM reaches the end of its logic. I'm a 2-person firm, cannot compete with ChatGPT on general knowledge, but I'm also intentionally 'crippling' the bot's autonomy for liability reasons.

It is designed to move the user toward a human once/if the technical complexity gets high, so it doesn't accidentally misrepresent a code or site issue, that could get us into legal trouble.

It is a balancing act between utility and risk, still tuning where that line sits based on the stress test today , if that makes sense?