Processes are a bit like abstractions in software engineering. They allow you to build on top of it to avoid having to think about everything, but if you don't understand your abstractions, in the long run, you're not going to do anything great.

To paraphrase Bezos, the problem is not process, but the mindless application of them (see this interview: http://www.wired.com/wired/archive/8.07/bezos_pr.html).