And the other thing is tacit or tribal knowledge. Ai system is good when data is structured and available. Not so much when data is scattered and largely the connect the dots information is in dev or testers head. My recipe is memory + context combine with seamless ui to capture dev / tester mindset will make any ai system customizable. It doesn’t have to be LLM system, it can 90% rag or some kind of graph tag and 10% LLM usage. That will create a moat easily defensible otherwise a new LLM upgrade wipe out all the moat you might have.