This sounds like a very odd and very lonely job to me. Reading your description I pictured a comically tiny room with only one opening for incoming requests and another one for outgoing responses. Obviously silly, but in an abstract sense maybe not that far from the truth?

It also sounds like you were overworked and when you started to use LLMs you've stripped yourself of the chance to work with a colleague.

I really love my job and I much more love helping people with the work I do. I also much more prefer talking to people directly than writing emails answering, but it is still part of what I do, when you are an expert at something you want to share and multiply this expertise. You can write it down in a book, or at corporations you write documentation, but people prefer contacting someone, because they have always something the docs don’t tell. So people do so by asking questions. A lot by mail. So in was spending my time explaining stuff but in the context the person who needs it. This took a lot of time and I could not share it with enough colleagues ( a couple of hundred contact me regularly ) and the more you know the more people come to ask. They of course do call or meet with me as well, but then they look for discussion or developing new ideas. So today I can talk and enjoy discussing with them, while my knowledge can continue to be spread, helping the once that just seek to understand to do their job. Since I implemented this loop I get so much good feedback, because when it needs to be fast they send a mail, knowing it will be answered fast. If it is important to interact, they call. The best from all of it. Best time ever :)

> People have no problem with receiving obviously llm written answers.

If I asked you for your particular experience on something and got an obvious LLM reply, I might say nothing or I might ask if it was an LLM, but either way I’m unlikely to ask you something or trust you ever again. Which also works for you, I guess, since it’d be one fewer person taking up your time. But if you had instead told me “I’m too swamped to help right now” I would’ve instead offered to help take some burden off your back.

I really love my job and I much more love helping people with the work I do. I also much more prefer talking to people directly than writing emails answering, but it is still part of what I do, when you are an expert at something you want to share and multiply this expertise. You can write it down in a book, or at corporations you write documentation, but people prefer contacting someone, because they have always something the docs don’t tell. So people do so by asking questions. A lot by mail. So in was spending my time explaining stuff but in the context the person who needs it. This took a lot of time and I could not share it with enough colleagues ( a couple of hundred contact me regularly ) and the more you know the more people come to ask. They of course do call or meet with me as well, but then they look for discussion or developing new ideas. So today I can talk and enjoy discussing with them, while my knowledge can continue to be spread, helping the once that just seek to understand to do their job. Since I implemented this loop I get so much good feedback, because when it needs to be fast they send a mail, knowing it will be answered fast. If it is important to interact, they call. The best from all of it. Best time ever :)

That’s a long answer you copied and pasted between two comments. Yet it didn’t address the points in either. Was an LLM involved in writing that response?

If a couple of hundred people in your organisation contact you regularly to ask about procedures, you have a serious documentation problem. If it exists, it will be subpar and/or insufficient. Better someone realises that before you leave and everyone is left hanging. Or perhaps that is part of the goal?

You are right. I copied the reply because I wanted to share my point of view to both of you who had very similar point. A llm would have rewritten my first comment to you and adepted it to the slightly different other one. I think nether of you asked a question, but I can assure you no llm was involved in writing this. You are also right about the documentation issue, docs are a mess, often outdated or very vage to generalize, but not specific enough for individual manufacture specific processes or any other, to many edge cases when you work with >700 suppliers where processes often change from one quarter to another. So experience is all, hard to document but nice to share with an llm with the right context and my addition, because it can adept this quickly to the colleagues request. And yes solving the doc issues is part of the goal.