I think what happens is that the risk of including a critical amount of "toxics" (lacking a better word) such that they can keep a conversation going, increases by FB group size. Without actice moderators it doesn't take much.

And the thing about poorly moderated groups (especially on platforms with rage-boosting algorithms) that let assholes go off without consequences is: the people who both a) actually look at the group ever and b) aren't assholes either leave entirely, stop looking at the group, and stop posting/commenting to the group (if they ever did in the first place). They go find places to hang out where there aren't a bunch of assholes. Nobody wants to hang out with the assholes when they can easily just not.

And at the same time, the assholes all gravitate to the same few places because they get kicked out of all the other places. Or if they don't get kicked out outright, they get shouted down or ignored, which they hate. So instead they congregate where they can get away with or get praised for saying whatever vile things they want.

I think you're generalizing far too broadly. The problem you're describing is more-or-less exclusively a problem with online, open-membership groups.

Consider: if the groups you describe were in-person groups, these ranters would constantly be getting disengaged/off-put/disgusted reactions from the "silent majority" of the people in the group. And just these reactions — together with a lack of any positive engagement — would, almost always, be enough to make them stop or go somewhere else.

(Or, to put a finer point on that: annoyed silence would always put off the vast majority of people, with just a few — people who have trouble understanding non-verbal signals — persisting because they aren't "getting the message." And in an in-person context, these few would still eventually be taken aside and given a talking-to, because if they're butting into other in-person conversations with this behavior, they're being far more disruptive than "random new conversation threads" tend to be felt as. Even though "random new conversation threads" can kill a group just as dead.)

The "problem" with decorum in unmoderated online open-membership groups, seems to mostly stem from the fact that people underestimate the importance of non-verbal signals in moderating/regulating behavior. We often aren't even aware we're giving off such signals. And even when we are aware of them, we often don't feel any strong desire or need to communicate those signals in an online conversation.

(That, and most online chat/forum systems are bad at transmitting such signals with any degree of fidelity, when they transmit them at all. Facebook, for example, has no reaction emoji to transmit disapproving-of-you-saying-this (e.g. ":|"), rather only positively-incensed-by-the-subject-matter (anger emoji.) And no chat system or forum I'm aware of has participant-visible signals of "detach rate" — i.e. there's no way for people to know when others are clicking on their posts, reading one line, doing a 180 and running away as fast as they can.)

One thing I think you are missing is that in person groups are usually far smaller. Anything with 1,000 people would be organised and there would be rules of behaviour, moderation of discussion etc. Most often if something is that big, its mostly an audience.

I think the other thing that happens in real life groups is that there is no community or real relationships. If you annoy people in real life it has consequences. In an FB group there are none.

Yes, but — an online group with 1000 members isn't really equivalent to an in-person group with 1000 members. It's actually more equivalent in "activity" / "number of expected novel pairwise interactions" to an in-person group with, say, 150 members.

(Why? Because the "members" of an online group, as reported by most chat/forum systems, are just the number of people with access to the chatroom/forum, or who are subscribed to updates to the chatroom/forum, etc. Most of these people have never posted. Many more have only ever posted once. Whereas, in common parlance, you wouldn't really describe someone as a "member" of an in-person group, unless they actually regularly attend the group's in-person meetings. So the word "members" here really refers to two very different metrics: for online, the number of passive readers; for in-person, some upper bound on the number of people you might expect to encounter at the average in-person event. We need to do some unit conversions here in order to make valid comparisons!)

Let's say, for the sake of argument, that an online group with 1000 "members" has 100 regular posters. (It's probably less, actually.) And that a (geographically-based) in-person group with 150 "members", has events attended by on average 100 people. Let's assume "regular posters" and "regular event attendees" are roughly equivalent, in how they cause interactions that drive (dis)affection / (dis)engagement within the group.

I think we agree that an in-person group where events regularly see about 100 attendees, tends to do just fine without rules of behavior / explicit moderation / etc. You drew the line in your GGP post at "above 1000."

And yet, it seems to me that an online group with "just" 1000 members (i.e. <100 regular posters), almost always tends toward falling apart, unless it does have such rules, and moderation to enforce those rules.

That's the more specific, apples-to-apples-ish distinction that I had in my head in my GP post: that it's weird that when we take basically the same "level of expected interactions" from in-person + synchronous, to online + asynchronous, that it tends toward a different equilibrium state.

---

I do also agree with the lack of community / real relationships being a major driving factor. If you take a bunch of people who are already in the same community, and give them a closed-membership unmoderated online forum to speak in, the resulting interactions don't seem to tend toward awfulness/collapse nearly as badly.

But I would argue that this isn't just due to "consequences" (i.e. posters knowing they're impacting their position in the equivalent real-world community.)

Rather, I think a large part of what makes online forums "backed by" shared pre-existing communities more robust, is that the community provides its members with an implicit shared context for "recovering" an assumed set of nonverbal signals that "would go along with" others' textual wording choices... which in turn regulates behavior exactly as if those nonverbal signals were being explicitly communicated. People don't need to actually convey that they're frowning at you, if everyone in the community (including the poster!) knows exactly what subtextual meaning is carried by a reply of e.g. "Well bless your heart."

This is a testable proposition: it implies that closed-membership forums "bound to" a community offer no benefit, if 1. the community itself is open-membership and 2. new people join the community itself frequently enough that few community resources are being invested per new member on giving them a thorough enculturation into the community (incl. awareness of the community's wording-subtext equivalences.)

- So you would expect that, if there's an online community forum for e.g. a small village, where the only way to move there is to marry into an existing household there — then that forum will be robust and self-moderating, because every newcomer to that community gets a thorough dose of community enculturation.

- Whereas, if there's an online community forum for e.g. the congregation of a church in a particular urban neighbourhood of a city, where anyone can just rent an apartment in the neighbourhood and start attending the church... then that forum might be quite awful, despite every member being aware that what they say there will impact how the congregation sees them. Because there's no enculturative "speed limit" preventing absolute newcomers from immediately posting in that forum.

It depends on the group and how well it is moderated.

I live in an area where everything depends on Facebook. There are multiple FB groups for the town, the largest of which has 80k members. Not perfect, but not toxic. The same in other similar groups.

I am an admin of another with 30k members. It has a tight focus (exams and qualifications for home ed kids in the UK - GCSEs/IGCSEs mostly, but other things too), membership is only for parents of such kids (there are membership questions), the group is private, posts require approval, irrelevant comments get deleted, repeat offenders get kicked out. We do not have a lot of problems (some attempts at spam by tutors, but they get kicked out).