I don't know what these people are talking about... Call me crazy but when I saw that I had to pay for this at all I thought "Hmm, couldn't I implement that quickly myself?". Perhaps I could or couldn't, but it seems to me that it would be better served as a one time purchase. I wouldn't want to pay a monthly fee for any other premade component (lightbox, image carousel, etc).

I'm guessing there's some service associated with this, but from the tour it wasn't obvious. I'm not attacking your product, but want to give my experience/thoughts.

Sure thing. The problem we're attempting to address is not necessarily the HTML/CSS/Javascript component of creating a tooltip, but rather the creation of a system and its continued maintenance.

When we hand rolled our own product tour code for a previous project, what we quickly learned was that maintenance was a nightmare. As soon as layouts updated or changed, editing the tooltips we had created already was tedious.

We, however, have plans for other features that we think could really add a lot more value. So if you don't see it now, perhaps later on when we roll them out.

I agree. My first impression when I saw this was : Tooltip for 3$/mth ? Anyone who's capable to do good web design can do it themselves in 30 minutes max. Maintenance ? I personally don't think 5 minute CSS adjustments worth monthly pay. If you want to charge for that make obvious to customers what backend service you would charge for.