Same here. I've had extremely good experiences with Microsoft support - a particularly difficult issue was escalated 3 times so we ended up in contact with one of the original developers.

I worked for a Gold partner at the time. Now I work for a company that buys hundreds of thousands of dollars of Microsoft software, and while I'm not in contact with support, I hear they've also done well by us. They even do special patches if needed.

OTOH one of the biggest retail companies here tried a companywide rollout of Google Apps for businesses and discarded it mainly because of the lack of support.