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Re:Google Voice lost my business number. How I got it back, ... by wisty on Sunday October 21, 2012 @12:39AM (#4678991)
Microsoft is also pretty slow moving, because they worry about all this crap.

MS engineers complain about all the bureaucracy involved in change anything - check with legal, update user docs, update support docs, update the tests, check the internationalization and accessibility. But that's the cost of providing a solid product.

Google has two big products - ads and search. Search is more or less a single text box, and a list of results. There's some bells and whistles, but as long as you can type in a search box it's good enough. Ads are similarly bullet proof (though plenty of people get pissed off at being blacklisted).

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