Google Voice lost my business number. How I got it back, and what I learned.

Re:Google Voice lost my business number. How I got it back, ... by ghaff on Saturday October 20, 2012 @12:39PM (#4677473)

There's a real tension between stability and pace of change and finding that balance isn't easy.

That said, some Internet companies--I'd add eBay in my experience, Facebook also based on lots of stories--use huge amounts of automation and just don't seem to have the processes (and likely the staffing) to resolve problems with competent individual attention when a person has to intervene. It's partly a matter of scale but Amazon, for example, seems to do a much better job overall.

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Re:Google Voice lost my business number. How I got it back, ... by KaoruAoiShiho on Saturday October 20, 2012 @01:17PM (#4677591)

Amazon also is an expert at losing money and having no margins.

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Re:Google Voice lost my business number. How I got it back, ... by ghaff on Saturday October 20, 2012 @03:20PM (#4677983)

Retail, in general, is a low margin business. In any case, notwithstanding Amazon's current financials--it's been investing a lot in expansion--any retail business, even a large volume one, that can't do a reasonable job at customer service (a fair bit of which will inevitably involve talking to a human) is probably not going to be very successful.

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