Most problems in most distros are solvable with enough knowhow and enough research time. That time investment is not always worth it in a commercial context. It is a fairly known amount of time to reinstall a distro and get back up and running, and an unknown amount of time to fix an exotic Linux problem.

Many seem to be interested in knowing my distro. I’m not interested in throwing shade on a distro in particular, but it is one of the bigger and well known ones.