Re:“I am calling you from Windows”: A tech support scammer
by mmetzger on Thursday October 04, 2012 @10:36AM
(#4612464)
I wonder if they have phone metrics as well - "What do you mean you spent 80+ minutes on the phone with him and didn't get the credit card number? Don't you know where this will put you in the stack ranking?!?"
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Re:“I am calling you from Windows”: A tech support scammer
by mikeash on Thursday October 04, 2012 @08:45PM
(#4615177)
Given that it's a criminal enterprise, with a direct financial link between a person's performance and the money they make, I'd guess that 1) their metrics are really easy, e.g. did you make at least $X today? and 2) the consequences for not measuring up are substantially worse than a poor annual review.