> What changed? A lot. The underlying theme across all companies, to both employees and customers, has been "see how much abuse they'll take before they leave", which sadly has had marvelous results because the answer is... a lot. Notice that at least half of the largest companies by market cap have no actual support at all.

That's probably a direct consequence of the (Milton) Friedman doctrine taking hold (https://en.wikipedia.org/wiki/Friedman_doctrine), which has made capitalism much less friendly to customers and employees in order maximize shareholder rewards.

For customers and employees, this kind of capitalism "optimizes" your situation until it's as bad as you can take without quitting. If you're genuinely happy, that's a glitch that's in the process of being worked out.